Return & Exchange Policy

At AJ Fragrance, we want you to shop with complete confidence. Please take a moment to read our return and exchange policy below before you place your order.

Exchange Policy

We offer exchanges within 7 days of delivery. To start the exchange process, simply contact our support team and we will guide you through the steps.

To be eligible for an exchange, please make sure:

  • The product is in its original condition.
  • The original box and all packaging are included.
  • The perfume has not been used more than 5 percent.
  • Exchanges are available only for 50ml and 100ml perfumes and gift boxes.
  • Please note that 3ml, 5ml, and 10ml tester perfumes are not eligible for exchange.

If you are not satisfied with the lasting experience or quality of our perfumes, you can return or exchange it within 7 days of receiving your order. However, the bottle must not be used more than 5 percent.

Exchange Options

  • You can exchange your product for the same perfume.
  • You can also choose a different perfume instead.
  • If there is a price difference between the two products, the remaining amount will need to be paid by you.

Exchange Charges

If you request an exchange simply because you changed your mind or prefer a different fragrance, the following charges will apply:

  • Pickup charges: PKR 250
  • Redelivery charges: PKR 250

These charges apply whenever a customer requests an exchange for another fragrance.

Product Inspection

Once your returned item reaches our warehouse, our quality control team will carefully inspect it.

  • If the product is found in good and proper condition, your exchange will be processed within 3 to 5 working days.
  • If the product is damaged, leaking, broken, used more than 5 percent, or not in its original condition, the exchange request will be rejected.
  • In that case, the same product will be returned to you and the matter will be considered closed.

Return and Refund Policy

We do not offer refunds in most situations. However, refunds are possible if the product you received was damaged or leaked during delivery.

  • If this happens, you must report the issue to us within 24 hours of receiving your order.
  • We may ask for photos of the product and packaging to help us verify the issue.
  • If your claim is verified, we will provide a replacement or a refund. Any courier charges that occurred due to our error will also be covered by us.

If you have any questions, feel free to reach out to our customer service team. We are always happy to help.